3 Replies Latest reply on Nov 29, 2018 10:01 AM by go365admin3

    Points

    aka6817283561

      I received 0 points for my vision exam. It is within the 9 month window . Is there a reason I didnt receive points?

        • Re: Points
          go365admin3

          I apologize for the concern with your vision exam. Have you had more than one exam this year? You are eligible for 200 Points per plan year for a vision exam. Please check your Go365 Statement for an additional vision exam.

            • Re: Points
              aka6817283561

              No, I only have one vision exam a year, and have just started using the go 365. My exam was on 3/16. That should be eligible for the points.

               

              Sent from my iPhone

                • Re: Points
                  go365admin3

                  Congratulations on getting active with Go365! Most preventive exams will award automatically as the claims are processed and they will be awarded for the date of service. Please check your Go365 account for the date of service of the exam, you can filter by prevention to help find it faster. I can see that those Points were awarded for you!