I am sorry for the frustration! Was it a one day challenge? One day challenges will not award Points for participation. Depending on when you upload your device and when the challenge ends tallying, may cause your steps to not show on the challenge.
I'm not worried about points being awarded for 1 day challenges. It's multiple challenges where I check my steps on the go365 and they are significantly less than my total steps on my fitbit.
I apologize for my confusion on your question. Do you manually track or enter any workouts on your Fitbit account? Go365 will only receive what is tracked with your Fitbit tracker for the day.
Tracking workouts would include:
- Entering an exercise on a treadmill/elliptical ect.
- Starting the timer for a run/walk
If you are using the tracking feature, it will add steps to the daily total which can throw off the accuracy of your steps.