I posted with the same issue 2 days ago and unfortunately nobody from Humana responded. Hopefully someone from support can help us.
This was what I got from my insurance agent..
Some members who use the Samsung Health app to track their workout
information are having issues with the app syncing properly with their
Go365 account. This is not impacting all Samsung Health users, but if you
know of any members who are affected, there are a couple of steps they can
take to try to fix it:
1. Downgrade to previous Samsung version
2. Wait until the next Samsung update
3. Use a different device to track your information
Please note, this is a Samsung issue and these steps are not a guaranteed
fix. In the meantime, members can refer to our Go365 Compatible Device Grid
<https://fuse.humana.com/docs/DOC-1577> for other options until the issue
Messaging is getting added to the app and website to assist our members who
may be impacted.
But I just tried to log on again and there's another update available. It
had allowed me to open the app but now it gets frozen trying to log me in
On Tue, Dec 4, 2018, 18:33 Aka11111329379 <
Ok.. new update is working so far!
This is great news, app is now working for me also!
On Tue, Dec 4, 2018, 5:00 PM aka911154812500 <
Yeah. Just now it wont link with Samsung health haha
On Tue, Dec 4, 2018, 23:56 Aka11111329379 <