AnsweredAssumed Answered

Missing account 2018/2019

Question asked by aka3113627159 on Jan 4, 2019
Latest reply on Jan 7, 2019 by go365admin3

Over the past couple of weeks my account is missing, been member since March/April 2018, Fitbit attached.  When I try to log into the account it tells me



Thank you for your business!

Our records indicate that you currently have no active Go365™ membership. If you have questions, please call the number on the back of your member ID card between 7 a.m. and 6 p.m., Central time. If you use a TTY, call 711 between 7 a.m. and 6 p.m., Central time. 


I don't have an ID card.

But your system allows me to change my password.  I don't understand.