Why am I getting 0 points for steps and it says 5,000 each day when I’m walking well over that and all my apps are recording more than that.
We apologize for our confusion. We see in the Apple Health that your data is showing correctly. We pulled data from the Apple Health that is connected. More specifically, for this year we see the following step totals:
1/7/19 1544 steps total
1/6/19 8542 steps total
1/5/19 8072 steps total
1/4/19 6590 steps total
1/3/19 6221 steps total
1/2/19 9656 steps total
1/1/19 2853 steps total.
We can also backtrack further, but as of now we are seeing steps pull through. Please allow 24-48 hours to show on your Go365 statement for Daily Workout Points.
I apologize for the concern with your Daily Workouts. There is a natural delay that can take about 24-48 hours for all of your steps to sync and Points to award with Go365. It is not uncommon to see partial Points awarded if you may have sync'd halfway through the day. All of your Points will backdate after your next sync has come through! Points are showing updated from your Fitbit device based off the steps data.
I don’t have a Fitbit I have an Apple Watch and it’s giving me 0 points everyday for steps. That’s not correct.
Retrieving data ...