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I walked over 15000 steps yeaterday and only recieved 4 points why is that

Question asked by Aka4109121810 on Jan 6, 2019
Latest reply on Jan 8, 2019 by go365admin6

I walked almost 16000 steps yesterday but I noticed I only got 4 points. I thought I was supposed to be getting 1 point for every 1000 steps. Why didn't I receive these points? Also my wife has the samsung health app connected to her go365 and she isn't receiving points either. Please let me know how we can go about correcting this..thank you

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