1 Reply Latest reply on Jan 11, 2019 12:06 PM by go365admin6

    Go365 Logged In to my Account.

    Aka2819734386

      why do I get this message from my Go365 account when I log in?

       

      Thank you for your business!

      Our records indicate that you currently have no active Go365™ membership. If you have questions, please call the number on the back of your member ID card between 7 a.m. and 6 p.m., Central time. If you use a TTY, call 711 between 7 a.m. and 6 p.m., Central time.

       

       

      How can I reactivate? Where are my Points?

        • Re: Go365 Logged In to my Account.
          go365admin6

          We apologize for any inconvenience you are experiencing. We see that your Humana insurance policy has termed as of 12/31/2018, therefore, you unfortunately no longer have an active Go365 with us. The points for 2018 expire when the policy terms as well so those no longer can be spent. To reactive your Go365 with us, you will need to update your insurance policy information if it is still with Humana.