The error message says "You are already registered."
I am using the Member ID and my spouse's birthdate to set up the account.
We apologize for any concern you are having with helping registering your spouse. If the message is showing member is already registered. This means member has already been registered under the member ID provided. If this is the case, please try the forgot username and forgot password option.
My spouse has never been registered via go365 before. Only I, the primary card/insurance holder have used go365. What are my next steps?
Thank you for your question. We would advise retrieving the username if it shows member has already been registered. Then, reset password if spouse does not know it and should be able to log in once the username is retrieved. If still issues please call out customer service line to help trouble-shoot.
I’m confused. Both replies to my question sound like the same answer.
Are you saying that my spouse and I should log in using the same member number?
So, for my phone, I login with my username I created and my husband should login using my username, also?
Thank you for the clarification.
Retrieving data ...