Hi, I have apps that are logging all my sleep data to the Apple Health app, but they are not syncing to Go365 in the challenge.
Hello and we apologize for any inconvenience you are experiencing regarding your challenge and sleep data. Specifically, for Apple Health you will have to make sure data is being entered manually for each day during the challenge for it to count. The challenge also has to be started for the data to go into affect.
Yes, I am doing all those things and it still says 0.
Also, why can’t you guys add the Pillow App or Sleep Watch for tracking sleep?
We apologize for any frustrations Jennifer. We do not use any of the 3rd party Apps from the Apple Health only from Apple Health directly. You will have to do the following steps for the data to for sure come through: Open Health App > Select Health Data tab> Sleep > Sleep Analysis > Plus sign (upper right) > Asleep >Update start and end time > Log into the Go365 app to send data. (Pleasenote the Health app suggests other apps that can be connected to Health app -tell them to ignore)
Retrieving data ...