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Not receiving points for checking into participating fitness facility.

Question asked by Aka131292937609 on Jan 18, 2019
Latest reply on Jan 22, 2019 by go365admin3

I was previously told that I would only receive points based on my number of steps per day.  I went to the gym on January 13, 14, 15, 16, 17 and18th. On the 13th and 14th I received my 10 points for checking into a participating fitness facility.  I received a notice that the fitness beacon was detected. According to your policy,  participating fitness facilities earn 10 points per day.  I did not receive my 10 points for the 15th, 16th, 17th or 18th. This also prevented me from obtaining my additional 50 points for exceeding 50 weekly workout points. Each time I check into the gym I receive a notice saying fitness beacon detected.

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