I’m a part of 2 challenges. I’ve logged in my Fitbit and have been working out consistently, but my workouts are not registering on the team boards. What do I need to do to make sure my stats are recorded and shown?
I can confirm that we are successfully receiving your step data from Fitbit, and you are being awarded the appropriate Daily Workout Points. Keep up the great work!
In regards to your Challenges, your current active Challenges are weight and sleep Challenges. I can confirm that we are not receiving sleep data from Fitbit, and you are not manually tracking your weight in a compatible, connected device. (that is why there is no data within your current Challenges)
I sincerely apologize for any confusion!
Is my fitbit not a compatible, connected device? i'm tracking these things with my fitbit.
Fitbit sends us sleep information, as long as you allow that data to be shared with us when connecting your Fitbit account with Go365. You may want to disconnect and reconnect your Fitbit account, and ensure all data types are allowed to be shared with us.
Fitbit does not send us weight information, as shown on our device compatibility grid: Device and Workout Guide
MyFitness Pal is the most popular app used to track and send Go365 weight information.
Retrieving data ...