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I have not been receiving my points for the entire month of January it has been stuck on 4271 but show I was given points most days for fitness or steps

Question asked by Aka183213144130 on Feb 1, 2019
Latest reply on Feb 4, 2019 by go365admin6

I have not received any points since the beginning of January but when I pull up my statement it show that I received points but it has not update since the end of December and has been stuck on 4271.  Please advise how I can get my points of why the points have not been adding to my account