Why can't i log into my Life Time Gym via my beacon. The gym is locared at 19250 Gulfbrook Dr, Friendswood, TX 77546. I have been logged in before. But last 3 workouts I couldnt check in. Please help. Thank you
Have you confirmed that the facility you attend is partnered with Go365? You can do so by clicking Quick Links > Participating fitness facilities > search via zip code, on your Go365.com account.
How to Connect to a Participating Fitness Facility
Hello, yes I was intelligent enough to read the q&a's first. Yes I checked
to see if it is a participating gym. No it is not on there which is strange
because i have been awarded points for working at this/my lifetime fitness
gym with the address listed in the title.
Please notice the attachment as it shows I was credited for one of my
workouts there. And i would like to revieve my points everytime i go to the
On Wed, Feb 6, 2019, 12:44 PM go365admin2 <
I have reviewed your account, and confirm that you have been awarded for fitness data via RunKeeper and Samsung Health. I do not see that we have ever received fitness facility check-in data. Step/HR/Calorie data is also awarded as Daily Workout Points, and qualifies you for the First Verified Workout Points (year and lifetime). If your facility is not listed, then unfortunately, it is not partnered with us. I am very sorry!
So then why was i credited with going to lifetime on 1/30 a total of 750
Where are all my other 750pts for working out using various apps within in
I have been to the gym 3 or 4 times sinve then. Multiply 750 pts times 4 it
= a lot of missing and valuable points y'all ate not awarding me.
Please fix your system and award me my missing points.
Or if you can't help please provide me with your superiors contact info as
I would like to chat about this discrepancy.
On Fri, Feb 8, 2019, 10:28 AM go365admin2 <
Again look at the attachment...
I apologize for the confusion. As stated above, the 750 Points and 500 Points that were awarded to you for First Verified Workout, and 1st Verified Workout of a Lifetime, were awarded due to your workout data received from RunKeeper and/or S Health. When we receive this data (step/HR/calories) from a compatible app or device, it is also considered a verified workout with Go365.
We have never received any check-in data from a fitness facility. In order for that to occur, the facility must be partnered with Go365. Not all facilities have a beacon, that is something that can be purchased from Go365 by the facility if they wish to become partnered with us.
Also, a facility check-in is worth 10 Points, not 750 Points. The 750 Points is awarded once per plan year, after your first verified workout has been logged (via app/device OR facility check-in).
I hope this helps!
Retrieving data ...