AnsweredAssumed Answered

Why am I not receiving any points since November 1, 2018?

Question asked by 3ROBI3A6J6T3F on Feb 6, 2019
Latest reply on Feb 7, 2019 by go365admin2

I have not received any points, from steps or challenges for the last 3 months. I have a Fitbit Ionic synced to my iphone 7 plus. I have logged out, removed apps and reinstalled. also removed and re added any and all syncs between devices. Nothing has worked. The app shows I am "0" points from Gold, yet the progress bar is not showing the same.