My go365 is not syncing my steps anymore. It used to do it and now it’s not. I’ve deleted the app and reinstalled it. Reset my apple health app. I know I connected my Apple Watch from the beginning but now it’s stopped syncing. Please help!!
Sorry for the delay. I can see that your steps are up to date and awarded! Apple Health can take up to 24-48 hours after logging into the Go365 Mobile app for the steps to be transferred.
But my physical activity is no longer syncing. I hit my step goal daily and the app is not syncing that anymore. Is there anything else I can do to correct this??
Sorry for the delay. It can take up to 24-48 hours after logging into the Go365 Mobile app for the steps to transfer. How often do you log into the app?
No problem. I try and open the app daily, but sometimes it could be 2 - 3 days before I open it and activity gets synced. Should I do it daily instead?
Thank you for your reply! Try as often as possible, once you login it is able to pull the steps from your device to award your Points.
well i will continue to do this, but so far i do not see that my steps our getting accounted for since for the past few days i have had +0 for the verified physical activity and i know i am well over my steps count which is over 5,000 steps.
Sorry for the delay! I can see that your steps are now uploading to your Go365 account.
There is a current issue where the activity Points for getting over 5,000 steps is showing as 0 on the Go365 Mobile app, but they are awarded to your account. This is being worked by our IT department. You will be able to see the Points awarded on the Statement on Go365.com.
Retrieving data ...