I contacted a go365 rep a couple of weeks ago and have not received a response back from anyone. My spouse and I are not receiving points when visiting the gym. Both my husbands gym and my gym are humana eligible, have been verified by your rep, and our membership #s have been entered over and over again. The rep said this needed to be escalated however we are still unable to receive points and no response has been recieved. We are working VERY hard for these points! Please help as we have lost so much already. This has been going on since Jan!! Thank you.