Steps not syncing correctly. From 1-1-19 thru 3-12-19 I am missing 325,986 steps and 153 points. I spent hours on the phone yesterday to finally get them to give me a case number. At first I was told there was no problem because some steps are showing up. I had to send screen shots of multiple days of my tracker and when I told her every single day this year is wrong she finally gave me a case number.
Yesterday I had just under 13,000 steps and received 1 point. People keep telling me it takes time to catch up but mine have been wrong since I started last year but I did an actually spreadsheet for this year and every single day is wrong. Who and how do I follow up with on a case?