The app hasn't synced my calories, sleep or heart rate since November. I have a Fitbit Ionic. Why am I not getting points anymore?
Sorry for the concern with your activities. Fitbit is only able to share step data with Go365. Calorie and Heartrate data will not be shared. I can confirm that your steps are uploading to Go365 and that your Points are awarding!
Why did this change? I was getting points for everything up until November 2018. It is quite frustrating and irritating.
I am sorry for the confusion. Fitbit was never able to send calorie or heart rate data. They are only compatible with sending step data.
If it was never able to then how was I getting points for it for six months? Was a different account sending it?
I apologize for my confusion. You were previously using Strava, which only sends over calorie data to Go365. This would have awarded you a calorie workout, not from your Fitbit.
My strava is still connected and being used. I'm still not getting the calories synced from that. MyFitnessPal is connected and I don't see any data coming from that either.
I am sorry for the delay. Your Strava is now uploading to Go365. Please let me know if you have any further questions or concerns!
Retrieving data ...