I switched from Humana step counter to fitbit costing almost a month of points, then my fitbit stopped 02/28 and I just now reenrolled in fitbit with same device to correct. I have lost a ton of points - can they be credited back?
Sorry for the delay! It is not guaranteed that the steps will backdate. Please allow 24-48 hours for the steps to sync.
Sorry that your Fitbit stopped working. Unfortunately you can't get points back to 2/28. You will receive the points from the date when was Fitbit connected to Go365 again.
This corrected and credited for lost steps - New issue is similar, my fitbit stopped sycing 03/18 and the only way I know to correct is disconnect and reconnect.
Sorry for the delay. I can see that your steps are uploading to Go365. Please let me know the total number of steps for each missing or incorrect day. I would be happy to take a closer look for you!
WOW, you gave me most of the missing days. Thank-you, I am very impressed and thankful for helping me. Have a great weekend !!
Retrieving data ...