A week ago, I was about 1200 points away from Gold. I’d been working hard to get to that level, checking in every day. This week, after the new two-step verification was enabled, I’m now over 5000 points away from Gold.
I apologize for the concern with your Points. Did you recently have a child turn 18? It can add Points needed to reach the higher Status Levels. This is due to the fact that they are now an adult and they are able to earn Points as an adult now. If they have not already registered, please have them do so as a new user and they can start to earn Points.
Yes, I did in fact. Our daughter turned 18 last week.
Thanks for clarifying that. Perhaps enabling some kind of notification for a change such as that would be a good enhancement to the system.
Thank you for the feedback! I have shared your concern with our Customer Recommendation team for future review.
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