Cannot log in. Please help!
I am sorry for my confusion. Are you having problems logging into the Go365 Mobile app or through the website. I am unable to see any errors on your account. What type of errors are you receiving? I would be happy to take a closer look for you!
Through the website on my computer. Tried again this morning with
assistance and still cannot log in. I get to the screen that tells about
the new procedure, but then cannot get past that screen.
On Wed, Apr 10, 2019 at 10:42 AM go365admin3 <
On the screen that says "We've made some changes to how you sign in" I seem
to be missing the remainder of the page. When looking at a co-worker's
page, there is additional information etc. below this paragraph, whereas
the rest of my page under that paragraph is totally blank.
On Wed, Apr 10, 2019 at 10:44 AM Gina Givens <
I am sorry for the delay. What internet browser are you using? Can you please try using internet explorer if possible and clear your cookies and internet history?
I have tried that, and our district tech person spent an extended length of
time and never could resolve the issue. He tried logging in on his phone
too, and the screen looked exactly the same. Even though he is a computer
tech as his full time profession, he could not resolve this issue.
On Fri, Apr 19, 2019 at 10:41 AM go365admin3 <
We tried multiple browsers.
On Fri, Apr 19, 2019 at 10:42 AM Gina Givens <
Is it a work computer? Do they have a firewall set up? Do you have a smart phone where you can try that internet browser? Can you please provide a screenshot with the blank error? I would be happy to take that to our IT department.
This is a work computer, and I do not know about a firewall. My tech person
worked on it for a lengthy amount of time and could not resolve the issue.
He also pulled it up on his smartphone, and the same missing login issue
occurred. I have attached a scan of the screen.
On Wed, Apr 24, 2019 at 10:32 AM go365admin3 <
Thank you for that information! I will send you a personal message for more information.
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