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Receive error from GearSync when trying to sync my g1 pedometer

Question asked by Aka17214129775 on Apr 9, 2019
Latest reply on Apr 11, 2019 by go365admin2

I receive error "there was a problem fetching your registration details from Humana" when trying to sync my g1 pedometer.  The last time it was successful was about 3 months ago.   Is there a resolution to this problem?