My steps have not updated in at least 3 months - 365 gets my activity from my Apple Watch but not my steps? I have deleted and reinstalled the app with no results?
We apologize for any issues you are going through with your Apple Watch. Have you reconnected your watch? Is you watch also paired to the Apple Health on your phone? We would advise doing so to reestablish connection. Please follow link below: How to connect Apple Health
I have reconnected my apple watch twice. My steps are showing up in Apple Health, but not GO365.
Your steps are being consistently received, and awarded, from Apple Health.
On Tuesday, April 9th - Apple has my recorded steps as 10,927. Go365 says I did not reach 7,500.
If you look right underneath your circle, you will see that you received 10 Daily Workout Points for 4/9/19 (1 Point per 1,000 steps).
If you sign into your account on a computer, and view your Go365 Statement, you will see that you also earned the Points for achieving 7,500 steps that day. These Points do not show on the mobile app, as Recommended Activities are only available via your Go365.com/web account (not the mobile app).
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