My points have not been updated since 04-09-2019, is the app down?
My points have now shown up, but there are points that are not showing up for an athletic event on 04-19-2019.
Sorry for the delay. I can see that your steps are uploading to Go365. Please let me know the total number of steps for each missing or incorrect day. I would be happy to take a closer look for you! It can take a full 24-48 hours after logging in for the steps to sync and award.
Unfortunately, you will not earn Points for any future events. Is the date listed correct for the athletic event? Please know there is a max of 3000 Points able to be earned per plan year for sponsored athletic events such as a 5k or 10k.
Retrieving data ...