AnsweredAssumed Answered

my steps are not downloading correctly

Question asked by phoebe22 on Apr 18, 2019
Latest reply on Apr 22, 2019 by go365admin2

Hi,

I contacted and talked with Jackson on the chat option yesterday concerning my steps that are not downloading correctly to Go365 100 day Dash.  He supposedly updated some app and said that should correct the problem.  Well, it has been over 24 hours and my steps are still not correct.  I am missing between 10,000 - 15,000 steps which is a big deal.  This incredibly frustrating, not only contacting someone that says the problem is corrected and now having to write this message again.  I had the same problem last year occur.  This is my third contact and no action has been taken. If you need proof, I can send screenshots from my apple health app.  I am over it!!!!!!!!

 

Deanna Walter

dwalter@humana.com

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