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Steps showing different then what was reported

Question asked by 3CLEM0K170A6G on Apr 19, 2019
Latest reply on Apr 22, 2019 by go365admin2

Can someone please explain why my steps are showing different when I use the Run Keeper app alone with my Fitbit? For instance, April 17th I use  Run Keeper.  I spoke with Fitbit and they advised that they sync 12,831 steps to Go365 however Go365 is showing only 10,545.  There's 6 days since the dash started where my steps are different from what Fitbit reported. 

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