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Zip wont sync, but Alta does. Bought new zip...went through process and it synced once. Afterwards my phone says I need to set up the device. Sometimes the phone "finds" the zip, but then won't recognize it on bluetooth. Samsung 9.

Question asked by 4SELT7A164N5I on Apr 20, 2019
Latest reply on Apr 22, 2019 by go365admin2

Again, the Alta does just fine. I am following all the instructions. At first it found it, gave me the 4 digit code, and all was well. When I go to sync again, it doesn't find the zip. Bluetooth on the phone locates it sometimes, sometimes not, but then says to check settings on the device. Any Help???? THANKS!