My steps are still not syncing and I have reached out several times since December. It’s still not resolved. My emails stop getting answered.
I am sorry for the concern with your activities. I am not seeing any devices connected to your account. What device are you currently using? The Fitbit or the Apple Watch?
Whichever device you are using will need to be connected to Go365.
On Tue, Apr 23, 2019 at 11:12 AM go365admin3 <
I have a Apple Watch and everything shows linked on my end. I really
dislike the communication with go365.
I am sorry for the delay. Can you please follow the steps below to refresh your connection? Unfortunately, I am not seeing any devices connected through our end.
Please let me know when this has been completed.
Ok, I have completed all of those steps
On Mon, Apr 29, 2019 at 4:14 PM go365admin3 <
Thank you for doing that again. Can you please take a screenshot of Apple Health showing as a connected device? I am still not showing it connected.
What version of the IOS software are you running on your phone? What type of phone do you have?
I am a running on 12.2 IOS and I have an iPhone 8
On Tue, Apr 30, 2019 at 10:24 AM go365admin3 <
Perfect! Thank you so much for that! I am working with our IT department now and I will send you a personal message with any updates!
Thank you so much
On Tue, Apr 30, 2019 at 3:34 PM go365admin3 <
Retrieving data ...