Has anyone else found a resolution to the Samsung health not synching steps?
I am sorry for the concern with your Daily Workouts. When did you last disconnect and reconnect Shealth to Go365? Did you allow all of the data to be shared? ARe there any other apps or devices connected to your Shealth account?
I disconnected and reconnected yesterday, and I had strava but I disconnected and uninstalled that app awhile back when I realized it does not count steps, Samsung Health is connected on my GO365 mobile app and my Samsung mobile app, I didn’t get points for joining the 100 day step challenge it gave me some points yesterday for monthly mobile activity
Please see the following screen shots taken from my mobile applications
Thank you for letting me know! When you disconnected and reconnected, did you uninstall the Go365 Mobile app? If not can you please try the following:
Sometimes this can help refresh the connection better.
I have done exactly the following uninstalled , reinstalled, powered my phone off, reconnected and my steps and other activities still haven’t counted, not even me doing challenges or anything
Sorry for the delay. Is it possible to share a screenshot of Shealth showing connected to your Go365 account?
I have also installed /reinstalled and updated my app, still no success, and even rebooted my phone several time
Thank you for following those steps. Do you have the data preferences selected to send steps to Go365, please be sure that you have steps selected to be shared and not exercise.
Thank you so much for those steps. Our IT department is asking for one more step.
Can you please follow the steps below:
Please let me know when this has been completed.
Thank you! Are you able to send a screenshot of the Shealth showing connected on your Go365 Mobile app and the permissions set to on for Go365?
I have done this numerous of times and sent to you guys. At this point I’m no longer interested considering the 100 dash is almost over
I apologize for the frustration. I will send you a personal message for more information.
Retrieving data ...