AnsweredAssumed Answered

Unable to login to go365 app or website

Question asked by Aka9102301918 on May 6, 2019
Latest reply on May 8, 2019 by go365admin3

Hello,

 

I am currently unable to login into either the go365 app or the website but I can login into the humana site.

 

When logging into the app, once I enter the code for the two step authentication the app seems to get stuck on the loading page. I have tried updating the app and uninstalling and reinstalling it many times to the same result.

 

When trying to log into the web page, I receive the following error: Account Pending TFA Registration. Any ideas on how to resolve this?

 

Thanks!

Alyssa

 

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