AnsweredAssumed Answered

I won the Go365 jackpot. But when I try to claim my prize by following the link(s) provided, the "claim prize" button is not active.  This is true for any prize I try from all the different levels. 

Question asked by aka137121413114 on May 16, 2019
Latest reply on May 16, 2019 by go365admin6

I am still within the valid time frame for claiming the prize.  I am currently in the Platinum level but it will not let me claim a prize from ANY level.  Both my Go365 home page and my "notification" section shows an active link to claim the jackpot prize.  Why are ALL the prizes shown not claimable?