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my humanagear g2.0 is giving a error message when I try to download my steps

Question asked by 4CUNN2K4P5M3K on May 16, 2019
Latest reply on May 20, 2019 by go365admin3

When I plug in the pedometer to the computer, I get an error message and the steps will not download.  This is very disappointing because I recently walked several blocks in one day and would very much like these steps recorded.