It's been stuck on "preparing for shipment" for over a week. Order number XXXXXXXXXX
I apologize for the delay. I contacted Fitbit and they advised that the scale is currently on back order and can take up to 3-4 weeks to receive. Once the order has been shipped, they will send an email with your tracking information.
Thank you so much for your patience! Please let me know if you have any further questions or concerns!
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