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Steps from iPhone do not sync despite Strava and Apple health app being properly connected to Go365

Question asked by aka84115554928 on Jun 2, 2019
Latest reply on Jun 21, 2019 by go365admin2

Strava transfers my runs and cycling workouts, etc., just fine, but my wife has her iPhone connected in exactly the same way to go 365, and she also gets a few points most days for her steps. We both also have allowed the Apple health app to be linked. She is on an iPhone 7. I am on an iPhone X. We have gone round and round in circles endlessly trying to figure out what’s different about mine and why my steps do not sync. Would love to do the step challenge, but I don’t see how that’s possible in this situation.