We've contacted the Go365 support, and have not received any support at all!
I have the same issue, meanwhile my wife can sign into the site and use the app with no issues.
Your recent addition to the policy is a factor, and I sincerely apologize. I have sent your information to the technical team for resolution! I will send you a personal message with additional information.
What exactly do you mean by a recent addition to the policy? We have been with Humana for at least 3 years (maybe more), and our policy term began on December 1, 2018. Up until now, we have not had this problem with Go365, so I don’t understand what you are talking about.
CC - That response was intended for the member that stated they were experiencing a similar issue. I apologize for the confusion.
This response was for you:
"I sincerely apologize for any frustration. Are you able to sign into Go365.com on a home computer, or the internet browser on your smart phone?"
I can login to Humana and I can login to the Go365 App. When I try to login to the Go365 Website I’m redirected to a page that says it’s down for maintenance.
Sent from my iPhone
Hi CY - I apologize that you did not receive my direct message with your case number. I have sent your information to the technical team, and they are working to provide a resolution for you. Thank you for your patience!
I sincerely apologize for any frustration. Are you able to sign into Go365.com on a home computer, or the internet browser on your smart phone?
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