AnsweredAssumed Answered

Why do my steps not match?

Question asked by Aka11422145975 on Jun 19, 2019
Latest reply on Jun 21, 2019 by go365admin3

I have my Samsung Active watch synced to my Samsung Health app.  They sync regularly and the steps always match.  However, those steps never match my Go365 account; they are always less on Go365.  I know It is not adding my phone steps to my watch steps because I check my steps on my watch, hit sync and the steps match when the sync is finished.  Why would this number not sync up to Go365?  I am missing out on points because of this.

Yesterday alone, I am shorted 860 steps on Go365 which equals an extra point.