AnsweredAssumed Answered

Help, steps are not syncing ALL my  steps , from the SHEALTH app to go365?

Question asked by Aka411544261 on Jun 18, 2019
Latest reply on Jun 26, 2019 by go365admin3

 I have a Samsung phone and SAMSUNG SPORT WATCH that are synced to my SHEALTH. and it hasn't sync since January 2019. My coworker has the same problem. It's not syncing all the daily steps. I turn off and on the data permissions in S-Health (didn't work), and I've tried uninstalling and reinstalling the go365 app (didn't work). When I contacted the GO365 representative CHAT, they said they haven't heard about this problem. Everything was working, last year. I waited to see, if it this was going to correct itself, but It hasn't.