Despite daily workouts logged to my synched apps, my Go365 account stopped accumulating as of 6/8. How can I get it to catch up?
I apologize for the delay. Are you still using Apple Health as your fitness device? I can see that your steps are uploading from Apple Health. However, in order to earn Points, you will have to have at least 1000 steps each day. Some days I can see do not meet that requirement.
Please let me know if you have any further questions or concerns!
My issue is not steps. It is my daily CrossFit workouts logged to mapmywalk which is also a syched app. It will log fine for awhile then there’s gaps without any points. I am missing my points from 6/9-6/16.
Sent from my iPhone
I apologize for my confusion. Apple Health is only able to share step data collected directly from your Apple Health app. Any workouts or other data from other apps or devices will not be shared with Go365 for Points.
This is also incorrect. I have accumulated most of my points through logging activity like daily crossfit workouts through mapmywalk and my fitness pal. I’ll just be out the week of points because this has become more trouble than it’s worth at this point.
I understand the frustration. Unfortunately, Apple Health is only able to share step data with Go365. MyFitness pal is a compatible app that is able to share information such as food and weight for the Weekly Logs.
I have double checked your account and I am only able to see that Apple Health has been sharing steps with Go365. You can verify your Daily Workouts by selecting your fitness calendar on www.go365.com or selecting the Daily Workout on your Go365 Mobile app Statement.
Please check out the post below for a complete list of compatible devices and what information they share with Go365.
Device and Workout Guide
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