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Help, my Planet Fitness says that they are not participating in go365.

Question asked by Aka196154126442 on Jun 21, 2019
Latest reply on Jun 24, 2019 by go365admin3

My Planet Fitness gym is listed as a go365 participant. I went through the process of linking go365 to my Planet Fitness membership to get credit for gym check-ins. However, they said that they are not participating. Did the employee I talked to provide factual info (i.e., they are not participating)? Should they be removed from the eligible gyms?