I have been getting this error for a couple months. I have removed and reinstalled the app. I have changed my password. I have restarted my phone on which the app resides. Still the same error: No GO365 coverage.
Also, I am able to login to the website just fine. But not with the app.
Thank you for that information! Can you please provide a screenshot of the error? I will take your information to our IT department!
Please also provide your phone model and android or IOS version.
Attached is a screenshot. I am using a Samsung Galaxy S8, Android version 9.
I believe it is an issue with my account and not the app. My husband logged into his account without issue, on my phone using the same app that is giving me this error.
Anything further you can tell me? I really need to get this fixed. I am definitely covered by Humana and Go365, and I am losing possible points every single day this error is in place.
Thank you for that! I am working with our IT department. I will send you a personal message with more information.
Go365admin3, it's been 16 days since you first posted in this topic in response to my request for help. I have not heard from you in this topic or via personal message in 8 days. Where do things stand in resolving my issue of No Go365 Coverage in the app?
Thank you so much for your patience. Our IT department is still working on a fix for that error. As soon as there are any updates I will send you a personal message.
My patience is wearing thin. It has been 29 days since I brought this to your attention, and I still get the same error when trying to login to the Go365 app. What is the issue? Why cannot IT solve this?
It has now been 36 days since I brought this login issue to your attendance. Has IT not found a solution?
I am sorry that I missed this thread, I have replied to our personal message chain.
This is beyond ridiculous! IT has had this for 50 days now, and I still cannot access the app!
If you call the number on the back of your Medical ID card, they can help. My friend also had this issue and this is what she said
I called the number on the back of my card and we got it all set up again.
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