I installed the Go365 app. Logged in and entered the 6 digit security code. It takes me back to the sign in and gives me the above error. I wait a few minutes with no change. My phone is a Samsung S7 Active. The OS is up to date. I've uninstalled, restarted the phone, reinstalled, and signed in again with the security code. I've done this several times always with the same result. I have no trouble logging into the website. In my troubleshooting efforts, I fed it an incorrect password once and received a different error. So I know it is not an incorrect password issue. Any assistance would be appreciated.
Perfect! Yes, that can certainly be confusing. There is not much room available on the mobile app screen to insert a disclaimer in regards to that, however, we are working on making that more clear.
Let us know if you have any further questions!