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My Go365 does not show any data since July 12. I uninstalled the app for my Android phone, cycled power, reinstalled, connected and still no data. Can you help?

Question asked by aka105151422541 on Jul 17, 2019
Latest reply on Jul 18, 2019 by go365admin3
  • Comment • 1

I have my Fitbit connected to my Go365 but my activitiy has not been logged since July 12th

go365admin3
go365admin3 Jul 18, 2019 2:05 PM
Correct Answer

I apologize for the concern with your Fitbit workouts. I can see that your Fitbit steps are uploading as well as steps from Apple Health. 

 

Please be sure that you are syncing your Fitbit tracker to your Fitbit account at least once per week to avoid missing data. It can take up to 24-48 hours after syncing for the steps to transfer and the Points to award. 

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