My statement shows that I am missing steps for several days and that the app did not record the correct number of steps for at least one day. What do I need to do to recover my lost steps?
I am sorry for the concern with your device. I can see that Shealth is uploading steps and your Points are being awarded! Please let me know if there are any missing or incorrect days, I would be happy to take a closer look for you!
Thanks for getting back to me. I am totaly missing step points from 7/11, 7/12, 7/13, 7/17, 7/18 and I only earned half my step points on 7/10. I'm not sure what's going on, but I would appreciate it if you could look into why I'm missing points for those days.
Thank you! I am going to send you a personal message for more information.
Retrieving data ...