My wife and I use them same mobile device to sync our steps. I use Samsung Health and she uses Fitbit. Her accont has both linked and syncs it all to her account. how can i delete samsung Health from her account?
To delete Samsung Health from your wife's Go365 account uninstall the Go365 app from the phone. Then reinstall the app, log in as yourself and connect Samsung Health to your account.
Thank you for the great question!
So, going forward, are we going to need to use separate devises to sync the different accounts? Otherwise it will re-link the Samsung Health app to hers. I've done this in the past and had the same issue over and over. Even after uninstalling and reinstalling, it shows her account is linked to both S.H. and Fitbit. (see attached image.) If she opens her account it syns steps from both devises to her account and my account doesn't see any steps.
You can use two separate devices - but you don't have to. Right now your wife has both Samsung Health and Fitbit connected to her account. You need to disconnect Samsung Health from your wife's account. Only her Fitbit should be a connected device to her account.
To disconnect Samsung Health from her account please follow these steps
Retrieving data ...