Just checked my Go365 and found out my steps are not accurate. I am in step challenge and I am missing amount of steps each day. Some day it is just a 500 steps but this past week I noticed it is 1,000 to 2,000 steps per day.
Thank you for reaching out to us! Do you use any devices with your Shealth or log any workouts? I would be happy to take a closer look for you!
I use a samsung watch that tracks my steps. I know for a fact on my watch I have reached higher step count than what I have been given credit for in go365. Just yesterday I had did 28059 only GO365 only counted for 26573 Saturday was 25204 only counted for 21894. There is multiple dates in the past two months that what I received and how many steps I truly took are not accurate.
Samsung had an update earlier this year that combines the steps tracked only with your phone and the steps tracked with your watch. This can cause a slight discrepancy if the phone and watch are carried seperately.
Since the steps are sent as two separate devices to Go365, only the one that earns the most will be tracked and awarded.
Please let me know if you have any further questions or concerns!
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