My steps aren't showing up in my step challenge event. The event is the City of Monroe Step Challenge. Also, I get 0 points everyday for for getting 5,000 steps, is that normal?
Thank you for bringing this to our attention! I can see that your steps are uploaded to your challenge. It can take an additional 48 hours for the steps to transfer after they have uploaded to your Go365 account.
For your verified workouts, I can see that you are being awarded! You can verify this by logging into your Go365 account on a computer or internet browser. If it is showing 0 on your Go365 Mobile app statement, can you please attach a screenshot? I would be happy to take a closer look for you!
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That is a known issue where the activity is showing 0 on your Go365 Mobile App Statement. If you log into your Go365 Statement on your internet browser or a computer, you will see the Points are awarded.
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