Why am I not getting points for dental exam?
Thank you for taking the time to write to us and I apologize for any confusion with the program. After researching your account I do see your submission. You can be rewarded up to 2 times per plan year for a dental exam. You had already been rewarded twice earlier this year. Your most recent dental visit did not reward because you met the annual maximum of 2 visits.
If you want to view when you were rewarded please go to your Go365 statement > click Filter > choose Prevention; you then be able to easily see all your preventative points, including the two dental visits.
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