I reached gold status but did not receive the extra bonus bucks even though this is higher than my previous year status and I received the bonus bucks for reaching silver. How do I get this sorted out?
I do apologize for any confusion with bonus bucks and double bonus bucks. You should earn double bonus bucks when you achieve your prior year highest status. I have created a ticket for our IT department to look into how many bonus bucks you should have. As soon as I hear resolution I will reply to you on this thread.
Extra bonus bucks are awarded when you reach one status level greater than previous year highest earned status. In the previous year your highest earned status is bronze. Thus when you reached one status level greater than bronze, you were awarded extra bonus bucks which will be for silver as silver is one level above bronze. I am sorry but this year you were not eligible for extra bonus bucks on reaching gold status.
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