It says thay the exams were recieved but rewarded 0 points.
Your account has been corrected in regards to your dental exam. I do not see that we have received a submission for a vision exam. Can you please resubmit?
How to Submit a Preventive Exam?
How to submit a Preventive Exam through the Go365 Mobile app?
Did you receive 200 points for a vision exam and 200 points/each for 400 points for dental exams for the plan year already?
No my plan year started in december and my exams were in the summer
On Wed, Aug 28, 2019, 4:41 PM Aka261222544829 <
I did the exams 2018 in the summer. Ny insurance started december 2018 so
this is a new plan year and i should get my points
I resubmitted the vision exam. I checked my account and noticed the dental
exam says it gave points but my actual total points left never actually
changed. When i emailed the first time i was at 599 and im at 591 even
after you fixed it
On Thu, Aug 29, 2019, 12:36 PM go365admin2 <
I apologize for the confusion! That is because you were automatically awarded the Points for the first exam on the correct date (via claims), and then self-submitted for the following day. You were awarded twice for your first dental exam of the year. After I removed the second awarded Points, then the Points applied for the date of your second exam, however, Points would not increase. This is correct. You were awarded appropriately for two dental exams, and one vision exam, this plan year.
Ok theres still confusion. Before i submitted my exams i had 599 points
left. By the time i said something about not getting points i had 591
left. I entered 2 exams. At 200 points a piece. So that should be 400
points taken off 591. Which means i should have 191 points left and i have
391 points left. Im missing 200 points.
On Tue, Sep 3, 2019, 2:52 PM Aka261222544829 <
I apologize for any confusion. Your Points would have only increased by 200, as you were already awarded for two dental exams for the current plan year. I just updated the dates, so that they are reflected correctly.
I can also confirm that your Daily Workout Points are now updating appropriately.
Either way BEFORE I SUBMITTED ANYTHING I HAD 599. IF I GET 200 PER VISION
AND DENTAL IT SHOULD TAKE 400 OFF. (EVEN IF ITS THE TWO DENTAL AND NOT THE
VISION ITS STILL 400 POINTS.) I SHOULD HAVE WENT TO 199. IM TILL AT ALMOST
400. I SHOULD HAVE UNDER 200 POINTS LEFT.
On Mon, Sep 9, 2019, 11:21 AM go365admin2 <
Because you were already awarded for two dental exams (this is the max per plan year (2)) at the time you submitted your dental and vision proof, you were only awarded for the vision exam. This is 200 Points total that you earned from your submissions (vision exam only).
Lady, i havent submitted any dental exams during my plan year. I already
explained this to you. The plan started in september and my ONLY dental
exam in the last 6 years was February of 2018. So again im not sure where
you are getting this.
On Mon, Sep 9, 2019, 11:41 AM go365admin2 <
What are you not understanding? Thats not correct. Ive had TWO dental exams
in 2 years. One feb2 of 2018 and one 2 weeks ago. So no you are wrong.
On Mon, Sep 9, 2019, 1:59 PM Aka261222544829 <
I will send you a direct message with additional information.
And i also havent gotten my points in 6 days. Since 8/30.
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