My Go365 app and Samsung Health are no longer connecting. Seems to have stopped on August 29. I have followed all of the steps, and uninstalled and reinstalled the apps, but it still won't connect.
Thank you for the response. They solution may work for some - perhaps not all. Thank you for your contribution - very helpful!
Same here. My S Health disconnected during the day on 8/29. I have not been able to get it to reconnect. In fact, my S Health & Go365 have had issues for at least the past month. I lose an average of 2 points per day because my S Health steps are not completely synching at end of day. I called & they said I would have to give them screen shots from S Health to prove it. I didn't have time for that, so I just continue losing points. It's frustrating.
Same problem! Haven't had points updated since Friday, August 30th! Very frustrated that Go365 staff can't get it right. This problem continues to happen and far to frequently!
I am having the same issue. It would be nice if there was an easier way to get help from go365
I am having the same issue, too.
Same issue. It will not connect. Reinstalled, installed, rebooted, etc. I have 2 days left for a "tallying" in a challenge. Doesn't matter if the points are "awarded at a later date" if the judges announce winners before that. smh
I also had a problem with Samsung Health syncing w Go365, but it is fixed now.
PROBLEM FOR ME WAS NOT SAMSUNGHEALTH OR GO365 --- IT WAS ON MY PHONE.
Seems like the main thing was to
1) go to settings on my PHONE, then app manager,
2) find Go365 in that list
3) open the Go365 permissions,
4) and make sure all permissions are opened.
I called Samsung Health and the guy walked me through it w no problem. Things to remember:
1) Uninstalling apps such as SAMSUNG HEALTH is a bad idea & will result in catastrophic, irreparable loss of steps.
2) It would also be a bad idea to "clear data" while looking @ SHealth in your phone's settings/app manager/SHealth.
Until your phone is syncing again correctly, back up your steps data by taking screen shots, to eventually forward to someone at Go365 who can enter steps manually.
This fixed my issue thank you.
We apologize that we are currently having issues with both Samsung Health and Apple Health with the Go365 app. Please refer to this announcement for details and updates.
My issue with Go365 & SHealth has recently been resolved and I want to pass this along to you.
The issue I had wasn't anything on the SHealth or Go365 apps, but rather it was on my PHONE.
1. On my phone I went to settings
2. then application manager
3. then find and open Go365 app
4. then permissions
5. then ensure that all 3 - camera, location and storage - are enabled.
Users want to avoid uninstalling Samsung Health or hitting the clear data button on Samsung Health while in phone settings/app manager/Samsung Health. This results in catastrophic, irreparable loss of step data. Also, it is a good idea any time there are sync issues to back up steps with screen shots, send to one's email, etc.
I hope you find this useful and can pass this along to other users.
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On my phone I went to settings / app manager / Go365 / permissions and enabled all permissions. You do NOT want to uninstall Samsung Health as this will cause complete loss of all step data not synced. Also avoid the "clear data" button in settings / app manager / Samsung Health / storage as this will wipe out step data for days not synced. Hope this can clear things up for you, and until you get syncing back take screen shots of daily steps, email them to yourself, etc.
Retrieving data ...